Privacy Policy

Lux Furniture Rentals
Effective Date: June 2026
Ontario, Canada

1. Overview

Lux Furniture Rentals (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services.

2. Information We Collect

We collect personal information only when you voluntarily provide it or when it is automatically collected through website usage.

a) Information you provide directly

This may include:

    • Name
    • Email address
    • Phone number
    • Event or rental details
    • Messages or inquiries submitted through forms

Collected through:

    • Contact and quote forms (Gravity Forms / WooCommerce quote requests)
    • Calendly scheduling forms

b) Information collected automatically

When you visit our website, we may automatically collect:

    • IP address
    • Browser type
    • Device information
    • Pages visited
    • Time spent on site
    • Referring website

Collected through:

    • Google Analytics
    • Server logs
    • Website performance tools

c) Cookies

We use cookies to:

    • Improve website performance
    • Understand visitor behaviour
    • Support basic functionality and analytics

You may disable cookies in your browser, but some features may not function properly.

3. How We Use Your Information

We use your information to:

    • Respond to inquiries and quote requests
    • Provide customer support
    • Schedule consultations or appointments
    • Improve our website and services
    • Communicate regarding your inquiry
    • Send marketing communications (only with consent)

4. Marketing Communications

We may send marketing emails using third-party services such as Mailchimp.

You may:

    • Opt in via website forms
    • Unsubscribe at any time using email links
    • Request removal by contacting us directly

We comply with Canada’s Anti-Spam Legislation (CASL).

5. Third-Party Services

We may share limited information with trusted service providers, including:

    • Google Analytics
    • Mailchimp
    • Calendly
    • Gravity Forms
    • WooCommerce (quote system only)

These providers only receive data necessary to perform their services.

We do not sell or rent personal information.

6. Payments and Billing

We do not collect payments or billing information through our website.

All payments are processed offline, either in person or through a separate POS system.

7. Data Storage and Security

We take reasonable steps to protect your personal information, but no method of online transmission is 100% secure.

8. Data Retention

We retain personal information only as long as necessary for business, legal, or operational purposes.

9. Your Rights (PIPEDA)

You have the right to:

    • Access your personal data
    • Request corrections
    • Withdraw consent (where applicable)
    • Request deletion (subject to legal requirements)

10. Third-Party Links

We are not responsible for the privacy practices of external websites linked from our site.

11. Children’s Privacy

We do not knowingly collect data from individuals under 13.

12. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

Lux Furniture Rentals
238B Lesmill Road, Toronto ON M3B 2T5
info@luxfurniturerentals.com
416-444-0589